Terms and Conditions

1. About Limitless Coffee & Co.

Limitless Coffee & Co. offers coffee, beverages, food items, merchandise, mobile app ordering, in-store ordering, pickup services, cashless payments, rewards, and coffee subscription services.

Products, services, prices, availability, and ordering options may vary depending on the branch, operating hours, stock availability, system status, and other business conditions.

2. Coffee Subscription

Limitless Coffee & Co. may offer coffee subscription plans that allow eligible customers to enjoy selected drinks within a specific subscription period.

Subscription pricing, inclusions, serving limits, validity period, and available benefits may vary depending on the selected plan, branch, and official subscription mechanics.

Subscriptions are intended for personal use only. Add-ons, upgrades, premium items, food items, merchandise, delivery fees, and other additional items are charged separately unless clearly stated in the selected plan.

3. Fair Use Policy

To keep the service fair for all customers, subscription plans may be subject to a fair use policy.

Customers may order their next eligible drink only after the required serving interval has passed. The app may show a countdown timer indicating when the next drink becomes available.

Limitless Coffee & Co. reserves the right to review, pause, cancel, or limit account usage if we detect abuse, sharing of subscriptions, reselling of drinks, fraud, suspicious activity, or violation of store rules.

4. Orders and Payments

Customers may place orders through the Limitless Coffee app, website, or participating branches, subject to availability.

Customers are responsible for checking their order details before confirming a purchase, including selected items, quantity, branch, pickup option, add-ons, and payment details.

Payments may be made through available payment methods shown in the app, website, or branch, including cashless payments, QR Ph, e-wallets, cards, cash, or other supported payment channels.

All prices are in Philippine Peso unless otherwise stated.

5. Cancellations and Refunds

Once an order has been prepared, served, or completed, it may no longer be cancelled, changed, or refunded unless approved by Limitless Coffee & Co. or required by applicable law.

Subscription cancellations may be made through the app or official support channels. Cancellation stops future renewals, if auto-renewal is enabled, but does not automatically refund an active subscription period that has already started.

Refund requests may be reviewed on a case-by-case basis, especially for incorrect charges, duplicate payments, system errors, or services not provided as described.

6. Product Availability

Products and drinks may vary depending on branch location, store hours, ingredient availability, equipment status, system availability, staff capacity, and seasonal or limited-time items.

If a selected product is unavailable, Limitless Coffee & Co. may offer an alternative item of similar value, subject to availability and customer approval.

7. Account Responsibility and Customer Conduct

Customers are responsible for maintaining the confidentiality of their app account, login details, QR codes, vouchers, rewards, and payment information.

Customers agree not to share subscription benefits, sell or transfer account privileges, use another customer’s account, bypass app restrictions, submit false information, or misuse the system.

Limitless Coffee & Co. reserves the right to refuse service, cancel orders, suspend subscriptions, or restrict access to customers who engage in fraud, harassment, abusive behavior, property damage, disruptive conduct, or misuse of services.

8. Mobile App, Rewards, and Notifications

The Limitless Coffee app may include QR ordering, subscription management, rewards, vouchers, referral features, cashless payment, order history, real-time updates, and countdown timers.

App features, rewards, vouchers, discounts, and special offers may change, improve, or be removed from time to time.

By using the app, customers may receive service-related notifications, including order updates, subscription updates, payment confirmations, rewards, and service announcements.

9. Privacy, Franchise Inquiries, and Intellectual Property

Limitless Coffee & Co. may collect and process personal information such as name, mobile number, email address, order history, payment reference, location preferences, and app activity for account registration, order processing, subscription management, customer support, payment verification, rewards, service improvement, franchise inquiry handling, and legal compliance.

Information submitted through the franchise inquiry form is used for evaluation and communication only. Submitting an inquiry does not guarantee approval, franchise availability, territory reservation, or business partnership.

All logos, brand names, website content, app designs, images, icons, text, graphics, product names, and other materials related to Limitless Coffee & Co. are owned by or licensed to Limitless Coffee & Co. and may not be copied, modified, or used without written permission.

10. Changes, Liability, and Contact Information

Limitless Coffee & Co. may update these Terms and Conditions from time to time. The updated version will be posted on our website or app with the revised “Last Updated” date.

We do our best to keep website and app information accurate, but errors may occur. Limitless Coffee & Co. reserves the right to correct errors, update content, or cancel affected transactions when necessary, subject to applicable laws.

To the fullest extent allowed by law, Limitless Coffee & Co. shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, app, subscription, or services. This does not limit your rights under applicable consumer protection laws.

These Terms and Conditions shall be governed by the laws of the Republic of the Philippines.