1. Information We Collect
We may collect personal information that you provide to us, such as:
- Full name
- Email address
- Mobile number
- Delivery or pickup preferences
- Order details and order history
- Payment reference or transaction details
- Account login information
- Rewards, vouchers, and subscription activity
- Franchise inquiry details
- Messages or inquiries sent to us
We may also collect basic technical information, such as device information, app activity, browser
type,
IP address, and general usage data to help improve our website and app.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process orders, payments, subscriptions, rewards, and vouchers
- Provide customer support
- Send order updates and service notifications
- Improve our products, website, app, and customer experience
- Respond to franchise inquiries
- Prevent fraud, misuse, or unauthorized account activity
- Comply with legal and business requirements
3. Sharing of Information
We do not sell your personal information.
We may share necessary information with trusted service providers who help us operate our business,
such as payment providers, app or website service providers, customer support tools, delivery
partners, and other business partners needed to provide our services.
We may also disclose information when required by law, regulation, legal process, or government
authority.
4. Data Security
We take reasonable steps to protect your personal information against unauthorized access, loss,
misuse, alteration, or disclosure.
However, no online system, website, app, or payment platform can guarantee complete security.
Customers are responsible for keeping their login details and account information confidential.
5. Data Retention
We keep your personal information only for as long as necessary to provide our services, manage
transactions, comply with legal obligations, resolve disputes, and maintain business records.
When your information is no longer needed, we will securely delete, anonymize, or dispose of it when
appropriate.
6. Your Privacy Rights
You may request to access, correct, update, or delete your personal information, subject to
applicable laws and business requirements.
You may also request information about how your data is used or withdraw consent where applicable.
7. Cookies and App Data
Our website or app may use cookies, analytics tools, and similar technologies to improve user
experience, remember preferences, understand customer behavior, and improve our services.
You may manage cookies through your browser settings. Some website or app features may not work
properly if cookies are disabled.
8. Franchise Inquiry Information
If you submit a franchise inquiry, we may use your information to review your interest, contact you,
evaluate potential business opportunities, and provide franchise-related information.
Submitting a franchise inquiry does not guarantee approval, availability, or partnership.
9. Updates to This Privacy Policy
Limitless Coffee & Co. may update this Privacy Policy from time to time. The updated version will be
posted on our website or app with the revised “Last Updated” date.
Continued use of our services after changes are posted means you accept the updated Privacy Policy.
10. Contact Us
For privacy-related questions, concerns, or requests, you may contact us at:
Email: getcoffee@limitlesscoffeeandco.com
Mobile: +65 8504 4933 | +63 917 773 7466
